Frequently Asked Questions

General Questions

 What is Rider Smarts?

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Rider Smarts is a UK-based online retailer specializing in high-quality electric rideables, including e-bikes, e-scooters, hoverboards, and mobility scooters. With 17 years of industry expertise, we provide expert guidance, fast & free UK shipping, and the best warranties in the market.

What brands do you sell?

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We are an authorized dealer of premium brands such as Crussis and Romet for e-bikes, along with other reputable brands for e-scooters, hoverboards, and mobility scooters.

Why choose Rider Smarts?

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  • 17 years of industry experience
  • Fast & free UK delivery
  • Fully assembled e-bikes for hassle-free riding
  • Expert advice to help you choose the best rideable
  • Up to 2 years of warranty on selected items
  • 14-day exchange policy for e-bikes

Ordering & Payment

 How do I place an order?

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Simply browse our website www.ridersmarts.com, choose your desired rideable, and proceed to checkout. If you need assistance, our team is happy to help!

 What payment methods do you accept?

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We accept major payment options, including:

  • Debit/Credit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Klarna (Buy Now, Pay Later options)

Do you offer financing options?

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Yes! We partner with Klarna to provide flexible payment options, allowing you to spread the cost over time.

Delivery & Shipping

 Do you offer free shipping?

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Yes! We offer fast & free shipping across the UK on all our electric rideables.

 How long does delivery take?

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  • E-bikes: Delivered fully assembled within 3-5 business days.
  • E-scooters, hoverboards, and mobility scooters: Delivered within 2-5 business days.

Do I need to assemble my e-bike?

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No! Our fully assembled e-bikes arrive ready to ride—no complicated setup required.

 Do you ship outside the UK?

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Currently, we only ship within the UK.

Warranty & Returns

What warranty do you offer?

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  • Crussis & Romet e-bikes: 2-year manufacturer warranty.
  • Other rideable items: Warranty between 1 and 2 years, depending on the brand.

 What does the warranty cover?

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Our warranties cover manufacturing defects, including motor, battery, and electrical components. Damage from accidents or misuse is not covered.

What is your return policy?

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  • E-bikes: Enjoy a 14-day exchange policy—if you're not satisfied, we’ll exchange it for another model.
  • Other rideables: Returns are accepted within 14 days, provided the item is unused and in original packaging.

How do I request a return or exchange?

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Contact our support team at sales@ridersmarts.com with your order details.

Product Information

How far can an e-bike travel on a single charge?

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This depends on the model, but most of our Crussis & Romet e-bikes offer a range of 40-130 miles per charge, depending on terrain, rider weight, and assistance level used.

Are electric rideables road-legal in the UK?

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  • E-bikes: Road-legal without a license, as long as they meet UK EAPC (Electrically Assisted Pedal Cycle) regulations.
  • E-scooters: Currently, private-use e-scooters are restricted to private property, but government trials are ongoing.
  • Mobility scooters: Allowed on roads and pavements, depending on classification.

Can I ride my e-bike in the rain?

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Yes! Our e-bikes are water-resistant, but we recommend avoiding deep puddles and excessive exposure to water to protect the battery and motor.

Product Information

Do you offer customer support?

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Absolutely! Our expert team is here to help via:

 Can you help me choose the right e-bike?

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Yes! With 17 years of experience, our team offers expert guidance to find the perfect rideable for you. Contact us for personalized advice.

Can I ride my e-bike in the rain?

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Yes! Our e-bikes are water-resistant, but we recommend avoiding deep puddles and excessive exposure to water to protect the battery and motor.

Need more help? Visit www.ridersmarts.com or contact us today!