Frequently Asked Questions
General Questions
What is Rider Smarts?
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Rider Smarts is a UK-based online retailer specializing in high-quality electric rideables, including e-bikes, e-scooters, hoverboards, and mobility scooters. With 17 years of industry expertise, we provide expert guidance, fast & free UK shipping, and the best warranties in the market.
What brands do you sell?
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We are an authorized dealer of premium brands such as Crussis and Romet for e-bikes, along with other reputable brands for e-scooters, hoverboards, and mobility scooters.
Why choose Rider Smarts?
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- 17 years of industry experience
- Fast & free UK delivery
- Fully assembled e-bikes for hassle-free riding
- Expert advice to help you choose the best rideable
- Up to 2 years of warranty on selected items
- 14-day exchange policy for e-bikes
Ordering & Payment
How do I place an order?
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Simply browse our website www.ridersmarts.com, choose your desired rideable, and proceed to checkout. If you need assistance, our team is happy to help!
What payment methods do you accept?
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We accept major payment options, including:
- Debit/Credit Cards (Visa, Mastercard, American Express)
- PayPal
- Klarna (Buy Now, Pay Later options)
Do you offer financing options?
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Yes! We partner with Klarna to provide flexible payment options, allowing you to spread the cost over time.
Delivery & Shipping
Do you offer free shipping?
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Yes! We offer fast & free shipping across the UK on all our electric rideables.
How long does delivery take?
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- E-bikes: Delivered fully assembled within 3-5 business days.
- E-scooters, hoverboards, and mobility scooters: Delivered within 2-5 business days.
Do I need to assemble my e-bike?
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No! Our fully assembled e-bikes arrive ready to ride—no complicated setup required.
Do you ship outside the UK?
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Currently, we only ship within the UK.
Warranty & Returns
What warranty do you offer?
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- Crussis & Romet e-bikes: 2-year manufacturer warranty.
- Other rideable items: Warranty between 1 and 2 years, depending on the brand.
What does the warranty cover?
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Our warranties cover manufacturing defects, including motor, battery, and electrical components. Damage from accidents or misuse is not covered.
What is your return policy?
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- E-bikes: Enjoy a 14-day exchange policy—if you're not satisfied, we’ll exchange it for another model.
- Other rideables: Returns are accepted within 14 days, provided the item is unused and in original packaging.
How do I request a return or exchange?
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Contact our support team at sales@ridersmarts.com with your order details.
Product Information
How far can an e-bike travel on a single charge?
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This depends on the model, but most of our Crussis & Romet e-bikes offer a range of 40-130 miles per charge, depending on terrain, rider weight, and assistance level used.
Are electric rideables road-legal in the UK?
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- E-bikes: Road-legal without a license, as long as they meet UK EAPC (Electrically Assisted Pedal Cycle) regulations.
- E-scooters: Currently, private-use e-scooters are restricted to private property, but government trials are ongoing.
- Mobility scooters: Allowed on roads and pavements, depending on classification.
Can I ride my e-bike in the rain?
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Yes! Our e-bikes are water-resistant, but we recommend avoiding deep puddles and excessive exposure to water to protect the battery and motor.
Product Information
Do you offer customer support?
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Absolutely! Our expert team is here to help via:
- Email: support@ridersmarts.com
- Phone: (+44) 0333 339 3836 (Mon-Fri, 9 AM – 5 PM)
Can you help me choose the right e-bike?
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Yes! With 17 years of experience, our team offers expert guidance to find the perfect rideable for you. Contact us for personalized advice.
Can I ride my e-bike in the rain?
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Yes! Our e-bikes are water-resistant, but we recommend avoiding deep puddles and excessive exposure to water to protect the battery and motor.
Need more help? Visit www.ridersmarts.com or contact us today!