Return Policy

Ridar Smarts Return Policy

At Rider Smarts, we strive to ensure that you are completely satisfied with your premium e-rideable products. In the event that you are not entirely happy with your purchase, our return policy has been designed to provide a smooth and hassle-free experience. Please read the details below:

Eligibility for Returns

  • Return Window:
    You may return your item within 14 days of delivery if you are not completely satisfied with your purchase.
  • Condition of Items:
    To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging.

Return Process

  • Initiating a Return:
    To start the return process, please contact our support team at support@ridersmarts.com with your order number and reason for return. Our team will guide you through the process and provide any additional instructions.
  • Return Shipping Costs:
    Please note that for all returned items, the original shipping costs will be deducted from your refund. We recommend using a tracked postal service or courier service when returning items, as Rider Smarts is not responsible for lost or damaged returns.

Reporting Damaged or Faulty Items

  • Immediate Reporting:
    If your order arrives damaged or defective, you must notify us within 24 hours of delivery.
  • Required Information:
    Please email support@ridersmarts.com with your order number and include clear photographs that show the damage or defect.
  • Resolution:
    We will review your claim and work closely with you to resolve the issue promptly, which may include a replacement or refund as appropriate.

Important Notes

  • Multiple Supplier Coordination:
    Although our products come from various trusted suppliers, all shipments are consolidated under the Rider Smarts brand. This means that our return process is standardized across all products.
  • Transparency & Communication:
    We commit to keeping you informed throughout the return process. If there are any questions or additional steps required, our support team will contact you promptly.
  • UK-Only Shipping & Returns:
    Our return policy applies exclusively to orders delivered within the United Kingdom. Rider Smarts offers FREE shipping on all orders within the UK, and returns should be coordinated with this in mind.

Thank you for choosing Rider Smarts. We value your satisfaction and are here to ensure that your experience with our products is both rewarding and hassle-free. For further details or any questions regarding returns, please contact our support team at support@ridersmarts.com or visit our shipping policy page at  https://ridersmarts.com/pages/shipping-policy 

This return policy complements our shipping policy by providing clear, customer-friendly guidelines and ensuring prompt resolution of any issues. Feel free to make any adjustments as necessary for your business needs.