Return & Delivery Policy
Date: 22/12/2023
Delivery Information
At Rider Smarts, we are committed to delivering a seamless shopping experience for our customers in the UK. Enjoy complimentary delivery on all orders within the UK.
Wrong or Damaged Item
Upon delivery, we kindly request that you thoroughly inspect all items. Please refrain from accepting delivery of any damaged items. If you discover that an item has been damaged, promptly send clear photos of the damaged items to sales@ridersmarts.com within 24 hours of receiving the item. Before returning any items, please contact us first, as returns without prior notification will be rejected. Do not attempt to repair a faulty or damaged item, as this may void the warranty. In the event of such scenarios, returns will not be accepted.
Received the Wrong Item?
If you receive the wrong item, please return it in the same condition within 14 days to qualify for a replacement of the original order. If the item differs slightly from the description on our website, refer to the 'Product Descriptions' section for clarification.
Cancellations & Refunds
Orders cancelled after 48 hours may be subject to additional fees. If your order has been dispatched, you (the buyer) will bear the responsibility for any costs associated with returning the item. Refunds will only be issued to the same payment method used for the original order.
Changing Your Mind Within 14 Days
To initiate a return, please contact us via email or telephone within 14 days under our 14-day change of mind return policy, starting from the day you received the item. Ensure that all items are returned unused and in their original packaging with intact security seals and tags. We cannot accept returns for used or damaged goods under the 14-day change of mind return policy. Include the following details with your consignment:
- Full Name
- Order number (found in your order confirmation email)
- Reason for the return
The responsibility for arranging postage rests with you until the item reaches the instructed address. Please use a delivery service that insures you for the value of the goods. Upon receiving the item, it will undergo inspection checks. Note that returns may take up to 14 days to process.
Refunds
For cancelled or returned orders, the refund process may take up to 30 working days. We accept returns only from the person who made the purchase. Please note that if the item has been used or is damaged, we cannot issue a refund.
Thank you for choosing Rider Smarts! If you have any further questions, feel free to contact us at sales@ridersmarts.com or call us at +44 333 339 3836.